Frequently

Upon arrival at any Blau hotel, please check in at the front desk to receive access to your room. To check in, you must present a valid official identification document (ID card or passport) for each guest, including children. For reservations prepaid by credit card, the cardholder may also be asked to present their card at check-in.

At our hotels in Mallorca, Asturias and the Caribbean, check-in is generally available from 3pm and check-out is by 12 noon. For hotel-specific times, please refer to your booking confirmation or the hotel information sheet.

Don’t worry. Our reception is either open 24/7 or equipped with a check-in system to accommodate late arrivals. Please let the hotel know if you expect to arrive after midnight.

Simply inform our staff at the reception desk. They will provide you with a new keycard. For security reasons, the previous one will be deactivated.

Simply use the telephone in your room to contact reception at any time. Our team is always available to assist you.

All our special Blau Hotels accommodation deals and current promotions are posted on the deals section of our website. It’s also a great idea to sign up for our newsletter! That way, you’ll be sure to receive exclusive discounts delivered directly to your inbox.

Although we fully understand that pets are part of the family, they are currently not allowed in our hotels. We have taken this decision to avoid any possible inconvenience to other guests who may be allergic to or have a phobia of animals.

It is a regional tax applied in certain Spanish regions and cities. Visitors are obliged to pay this tax. The proceeds are used to promote sustainable tourism. In the case of Mallorca, it is levied by the Government of the Balearic Islands. All tourist establishments in the Balearics must apply this tax to guests over the age of 16. Click here for more information.

The amount varies depending on the season and the category of the hotel. The regional government provides a tool that allows you to calculate how much Sustainable Tourism Tax you will have to pay during your stay. Please click on this link.

Our hotels in Asturias, Havana and Varadero are open all year. Our hotels in Mallorca close during the winter months and adapt their opening times according to the season.

That depends on the hotel and the season. Some of our hotels, such as Blau Colonia Sant Jordi, Blau Gran Hotel Las Caldas and Blau Hotel Las Caldas, have heated indoor pools. For more information, please refer to your hotel’s information sheet.

The pools in our hotels in Asturias and the Caribbean are open all year round. In Mallorca, some pools may close or have limited opening hours in the low season (February to May and October to November), depending on the weather and occupancy levels.

Yes, all our hotels provide towels for you to use during your stay. Please ask at reception on arrival, and the hotel team will provide you with full information.

No, smoking is not permitted inside the hotels. Guests may smoke in designated outdoor areas, provided that you follow the instructions offered by each hotel, in line with local regulations.

Yes. Several of our hotels have specially adapted rooms for guests with reduced mobility. If you require such a room, please remember to request one when making your booking.

Yes, some of our hotels can provide connecting en-suite double rooms. It’s a great idea for families or groups.

Generally, our children’s clubs are are designed for children aged 4 and above. Younger children are welcome to join in the fun but must be accompanied by an adult. This ensures that everyone is relaxed, safe and happy.

In some of our hotels, children are permitted in specific areas or during set times, always under adult supervision. For example, at the Blau Hotel Las Caldas, children are permitted in the Aquaxana eco-thermal complex, but not in El Manantial (which includes the Balneario Real) as this is an Adults-Only area. We recommend you check the specific terms and conditions of whichever Blau hotel you have chosen for your holiday, by writing to bookings@blauhotels.com

Yes. At our family hotels in Mallorca and Asturias, cots and highchairs are available to ensure that our youngest guests enjoy and are as comfortable as possible during their stay. If you require a cot or highchair, please request it when you book or upon arrival at reception.

At some of our hotels, non-guests may use certain services, such as the restaurants, sports courts, or wellness centres. Prior booking is always required. Please contact the specific hotel to confirm availability and details. 

Yes, our hotels in Mallorca offer a range of Day Passes so that non-guests can also enjoy the Blau universe for a day. In our hotels in Asturias, passes are available for the Aquaxana eco-thermal complex, the sports centre and the Balneario Real. Please refer to the hotel information sheet for more details. 

All our hotels in Mallorca and the Caribbean offer All-Inclusive packages. So you can enjoy your holidays to the fullest. Without having to worry about a thing.

At the Blau Colonia Sant Jordi and the Blau Punta Reina, our All-Inclusive packages are designed to make life easy for you. They include varied buffets, daytime snacks, beverages (including premium brands), activities for adults and children, and much more.

Our family hotels (Blau Punta Reina, Blau Colonia de Sant Jordi, Blau Hotel Las Caldas and Blau Arenal Habana Beach) guarantee fun and relaxation for all ages. From spacious family rooms and children’s clubs for different age groups (from 4 to 16), to pools, wellness areas, shows, and activities for all the family. 

Yes, all our hotels feature wellness facilities that include various relaxation areas. Some have several eco-thermal complexes, such as our hotels in Asturias. Others, such as our hotels in Mallorca, offer complete hydrotherapy circuits equipped with sensory showers and active pools. The wellness areas in our hotels in the Caribbean feature a pool, sauna, and jacuzzi. All our hotels also offer beauty treatments and massages

In Mallorca and the Caribbean, all Blau hotels are situated close to the beach. Blau Punta Reina is set in a magnificent location between two idyllic coves: Cala Mandia and the famous Cala Romántica. Blau Colonia Sant Jordi is a hop, skip, and a jump away from Es Trenc, one of the island's most spectacular beaches. Blau Arenal Habana Beach is on the seafront of Santa María del Mar beach, in Playas del Este on the coast of Havana. And as its name suggests, Blau Varadero is located on the Varadero seafront.

We offer everything from yoga at dawn and cycle routes to tennis, paddle tennis, CrossFit, beach volleyball, and water aerobics. Furthermore, our hotels in Asturias even offer a high-performance sports complex and a clinic staffed by experts in sports medicine. Because at Blau, we are passionate about sport.

The easiest way to book any of our hotels is through our official website: www.blauhotels.com Our website always offers the best guaranteed room rate and exclusive benefits. Plus, a dedicated team to answer any questions you may have or to guide you through the booking process if you need assistance.

In addition to guaranteeing you the best possible room rate, direct booking gives you access to exclusive promotions, priority support from our team, and special benefits such as direct discounts, free stays for children under two years of age, and the ability to pay directly at the hotel with no additional costs.

You can change the dates, add services, or update your details in the “My booking” section of our website. Please note that the ability to make certain changes, such as date changes, may depend on availability and the terms and conditions of the rate you have booked. If you would prefer to discuss your requirements directly with our team, please email us at bookings@blauhotels.com

Please check your spam or promotions inbox, as some emails end up there even though they aren’t spam. If you can’t find it, don’t worry! Simply write to us at bookings@blauhotels.com and we’ll resend it as quickly as possible.

It depends on the rate you choose. Flexible rates allow for free cancellation up to a few days before arrival. Non-refundable rates, on the other hand, do not allow for reimbursement. You will receive full details at the time of booking.

When making your booking, please add any such requests in the comments section or email us at bookings@blauhotels.com. We will make every effort to accommodate your needs, although all requests are subject to availability.

Yes. You can book several rooms at the same time on our website. If you are travelling in a group or require a large number of rooms, it is advisable to contact our Reservations Department at bookings@blauhotels.com A member of our team will be happy to assist you personally.

We accept all major credit cards (Visa, Mastercard and American Express). If your booking has a flexible rate, you can also choose to pay at the hotel.

Absolutely. Our booking platform meets the highest safety and data protection standards. You can book and pay with total peace of mind.

Of course! We can provide you with a gift voucher or help you to arrange a surprise break or a special experience. Email us at bookings@blauhotels.com and we will plan everything with you.

Yes. We offer special rates and specific services for travel agents. Simply register with Blau Pro to access our exclusive travel agent area. 

Yes, Blau Hotels offers specific packages and services for companies and groups. If you are organising an event, a meeting or an incentive trip, our MICE team will be more than happy to assist you. Please refer to our Hotels for Events section for more information. Fill out the form you will find there and we will contact you as soon as possible.

Blau Amigo is the Blau Hotels loyalty programme. When you register, you automatically receive benefits such as a 5% discount on your bookings, a welcome gift, the option to pay directly at the hotel with no additional charges, and much more.

Exclusively on the official Blau Hotels website: www.blauhotels.com Benefits offered through the Blau Amigo programme are not applicable to bookings made through a travel agency or any other third-party platform.

No, Blau Amigo is not a points system. Instead, we offer benefits and exclusive services that you can enjoy right away. This means you will benefit from your membership from your very first booking.

No. Your account is personal and non-transferable. To ensure that the benefits are applied correctly, the person making the booking must sign in with their own profile.

No. For example, if you have booked a non-refundable rate, certain benefits, such as paying at the hotel or free cancellations are not available. We recommend that you review the terms and conditions in detail before you complete your booking.

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